Service with a smile: Still meaningful in an online world?
27 July 2023By Natasha Tyner-Lewis In a world of e-commerce, chatbots, automation, and multi-tasking, does the expression “Service with a Smile” still mean anything? I believe the answer is ‘Yes’. As someone with close to 20 years in customer-facing roles, you might think I’m biased (and I am). However, I can see the quantifiable impact it makes […]
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