Canadian
PiiComm empowers field service teams with connected mobile solutions that improve first-time fix rates, streamline dispatching, and enable on-site revenue generation.
PiiComm ensures your technicians have the “Connected Toolkit” they need to solve problems on the first visit, supported by robust lifecycle management:
The cost of a “second truck roll” kills profitability. PiiComm equips your workforce with rugged mobile computers that provide instant access to service manuals, history logs, and real-time parts inventory access. When technicians have the right information and the right part availability at their fingertips, they close the ticket on the first visit.
Transform your service department into a profit center. With connected tablets and mobile point-of-sale (mPOS) capability, technicians can process operational upgrades, sell extended warranties, or order consumables directly at the customer’s site. This “upsell capability” captures revenue at the moment of highest customer satisfaction.
Eliminate the disconnect between the office and the road. Our mobility solutions sync GPS location data with your dispatch software, allowing for dynamic scheduling. If an emergency job comes in, the system identifies the nearest qualified technician and pushes the new route to their device instantly, maximizing billable hours.
| Capability | PiiComm Enterprise Field Mobility | Consumer Smartphones |
|---|---|---|
| Outdoor Viewing |
High-Nit Displays (800+ nits) readable in bright sun.
|
Screens wash out in direct sunlight.
|
| Data Entry |
Active Digitizer Pens for precise signatures and schematic markups.
|
Small touchscreens prone to typing errors.
|
| Environment |
Operating Temp -20°C to 60°C; rain/glove touch modes.
|
Overheats in work trucks; fails in rain.
|
| Battery Life |
User-Replaceable Batteries for unlimited runtime.
|
Requires frequent charging during shifts.
|
| Scanning |
Integrated Barcode Scanners for instant part serial verification.
|
Slow camera app; struggles with low light.
|
| Support |
Remote Control Help Desk resolves software issues in minutes.
|
Technician visits carrier store for help.
|
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Read moreManaged mobility services (MMS) transform field operations by synchronizing the field with the office. Benefits include higher First-Time Fix Rates, optimized technician routing (reducing fuel costs), real-time inventory visibility, and the ability to capture proof-of-service signatures digitally.
Yes. We deploy devices with integrated GPS telematics that feed into Workforce Management (WFM) software. This allows dispatchers to see real-time technician locations, assign jobs based on proximity and skill set, and push dynamic route updates to avoid traffic.
We implement Unified Communications (UC) tools on rugged devices, including secure instant messaging and Push-to-Talk (PTT). This ensures technicians can instantly collaborate with subject matter experts (SMEs) back at HQ to solve complex problems without leaving the job site.
Yes. Our mobility solutions integrate seamlessly with major CRM and Field Service Management platforms like Salesforce Field Service, ServiceMax, and Microsoft Dynamics 365. This ensures that work orders, notes, and photos captured on the device sync instantly with the central database.
Absolutely. Technicians can use their mobile device to scan used parts, check real-time stock levels in their van or nearby depots, and trigger replenishment orders directly from the field, preventing "stockouts" that delay job completion.
Yes. We enable Remote Help Desk capabilities where our support agents can view and control a technician's device screen. We can also provide access to digital knowledge bases and AR-assist tools, helping technicians troubleshoot equipment issues using the device's camera.
