Managing a mobile fleet has never been more complex. Enterprises today rely on a mix of operating systems—Android, iOS, Windows, Linux, macOS—across smartphones, tablets, rugged devices, and laptops. Enter 42Gears SureMDM, a powerful unified endpoint management (UEM) platform that simplifies control across diverse environments.
SureMDM is purpose-built for flexibility. It supports mobile application and content management, remote troubleshooting, and advanced kiosk lockdown features. It’s ideal for BYOD, hybrid workforces, and industries with a wide mix of device types.
But even with best-in-class software, maintaining performance and uptime requires boots-on-the-ground expertise.
That’s where PiiComm comes in.
As Canada’s partner of choice for 42Gears, PiiComm provides platinum-level support and end-to-end Lifecycle Management (LCM). Whether it’s remote provisioning, hot swap replacement, or full repair logistics, PiiComm ensures your SureMDM deployment operates securely, efficiently, and cost-effectively.
Resolving issues on-the-air and minimizing on-site needs
PiiComm’s team is deeply trained on the 42Gears platform, enabling true remote-first support for enterprise fleets. From pushing firmware updates and deploying new apps to locking down rogue devices, most support tasks can be completed without ever touching the hardware.
This “zero-touch” approach drastically reduces the need for physical IT interventions—no more truck rolls, no more onsite disruptions.
Through PiiComm’s secure customer portal, clients gain full visibility into their SureMDM-managed devices across all operating systems. Every status, update, and ticket is tracked and accessible, giving IT and procurement leaders real-time insights into fleet health.
By pairing proactive monitoring with SureMDM’s native remote tools, PiiComm helps organizations resolve issues faster, reduce incident frequency, and maintain consistent device configurations across the board.
Seamless support when physical intervention is required
Even in the most well-managed environment, physical devices still break. Screens crack, batteries die, and field teams need replacements.
PiiComm ensures your operations stay online with a “hot spare” program—pre-staged, pre-configured devices ready to be shipped immediately when a device goes down. Whether it’s a tablet, smartphone, or rugged handheld, replacements arrive fast, restoring productivity with minimal delay.
When repairs are needed, PiiComm manages the entire process, including certified diagnostics, warranty processing, logistics, and SLA-backed turnaround times. This applies across all SureMDM-managed devices, regardless of manufacturer or operating system.
The result? Your internal IT team is freed from managing repair pipelines, chasing vendors, or juggling device logistics.
Reduced costs and improve operations
Combining 42Gears SureMDM with PiiComm’s Lifecycle Management creates a powerful operational edge. Organizations can deploy larger, more diverse fleets without inflating their support burden.
The ability to resolve most issues remotely, paired with rapid replacement and expert repair logistics, drives real-world savings. Organizations benefit from lower maintenance costs, higher uptime, and greater confidence in their mobile infrastructure.
For procurement managers and IT leaders, PiiComm’s ROI calculator helps quantify these savings upfront, providing a clear business case for consolidating MDM and lifecycle support under one roof.
Secure, scalable, and optimized
Managing a diverse mobile environment doesn’t have to be complicated. With 42Gears SureMDM and PiiComm’s Lifecycle Management, Canadian organizations get a unified, secure, and cost-efficient way to support every device in their fleet—no matter the OS or location.
From remote software management to physical repairs and proactive monitoring, PiiComm delivers the flexibility and reliability enterprises need to succeed in today’s mobile-first world.
Using 42Gears SureMDM? Partner with PiiComm to streamline your device management and maximize your technology investment. Learn more about our Lifecycle Management services.
