For organizations managing large mobile fleets, the SOTI ONE Platform is a powerful asset. With tools like SOTI MobiControl and SOTI Connect, it brings order to the chaos of mobile and IoT device management, streamlining everything from remote configuration to application lockdowns and asset tracking.
SOTI centralizes control across a diverse mix of endpoints—smartphones, tablets, sensors, and printers—giving IT teams the visibility and command they need to maintain uptime and security across the board.
But managing policies is only half the equation. When a device breaks, slows down, or needs a SIM swap, someone still has to handle the physical logistics.
That’s where PiiComm comes in.
As a certified SOTI partner, PiiComm integrates seamlessly with the SOTI platform, adding repair, replacement, and lifecycle management services to help Canadian businesses extract maximum value from their mobility investment. Together, PiiComm and SOTI help you go from basic device control to full-stack mobile operations management.
From policy enforcement to remote troubleshooting
SOTI’s software excels at setting rules, enforcing configurations, and monitoring devices. But mobile deployments aren’t static. They evolve as people, hardware, and use cases change.
PiiComm strengthens SOTI deployments with 24/7 in-country support and a cloud-based customer portal that ties into your existing SOTI instance. Whether it’s pushing policy updates, resolving access issues, or triaging failed devices, PiiComm acts as an extension of your IT team.
Need a custom lockdown mode for frontline workers? PiiComm helps configure kiosk modes, restrict apps, and deploy policies quickly and accurately.
Need to push digital forms or manage application content across multiple devices? PiiComm has the experience and platform integration to handle it—all while ensuring your internal teams stay focused on strategic initiatives.
And if something goes wrong? PiiComm’s support team is trained to rapidly diagnose the root cause. Is it a hardware fault or an MDM policy issue? Either way, they’ll escalate appropriately and resolve it fast, so your field teams aren’t left waiting.
Ensuring continuous mobile fleet operations
While SOTI helps reduce downtime through software control, hardware still fails. Devices get dropped, screens crack, and batteries wear out. That’s why PiiComm backs its lifecycle support with rapid repair services and a hot spare pool for SOTI-managed fleets.
The concept is simple: if a Zebra scanner or Samsung tablet goes down, a pre-configured replacement device is shipped immediately. Your teams stay productive while PiiComm handles the return, repair, and reintegration behind the scenes.
For growing organizations or seasonal teams, PiiComm also manages Moves, Adds, and Changes (MACs) and handles SIM card provisioning, ensuring seamless user transitions and minimal operational disruption within the SOTI ecosystem.
Everything is logged and visible through PiiComm’s centralized portal, giving your IT and procurement leaders full oversight of every device, assignment, and asset status.
Faster recovery, reduced tickets, and insight-driven decisions
When you combine the policy control of SOTI with the hands-on support of PiiComm, the result is a smarter, more resilient mobility environment.
SOTI’s analytics provide deep insights into device usage, status, and lifecycle triggers. PiiComm turns that intelligence into action—resolving problems, maintaining compliance, and making sure your hardware is always in peak condition.
The outcome? Fewer mobile support tickets. Faster turnaround times. Fewer lost devices. Better uptime. And most importantly—a mobile workforce that stays connected and productive.
Secure, productive, and cost-effective mobility
In today’s mobile-first workplace, software is only half the battle. The other half is support, including real-world logistics, real-time fixes, and long-term lifecycle planning.
With PiiComm’s Lifecycle Management services, SOTI customers gain a trusted partner who can take mobile fleet management from good to great. From staging to support, repair to replacement, and compliance to decommissioning, PiiComm ensures your SOTI deployment is secure, productive, and cost-effective—every step of the way.
Ready to get more from your SOTI investment? Explore PiiComm’s Lifecycle Management services to learn how we help Canadian businesses keep mobile workforces moving.
