Canadian
A major airline needed to rapidly replace thousands of tablets used by flight attendants and pilots for in-flight operations. These devices are mission critical for everything from safety briefings and service orders to pilot navigation and documentation.
Each device needed a unique configuration based on the user’s role and aircraft type, and 100% uptime was absolutely critical. If a device fails, then the flight doesn’t move.
To meet these rigorous demands, the airline needed a partner capable of managing highly customized, large-scale device deployments under a tight deadline—with the flexibility to adapt when timelines shifted.
PiiComm managed the full device deployment cycle, which included staging, configuring, testing, and shipping of thousands of tablets, each with a custom image per user role and aircraft assignment. All work was handled entirely in-house by PiiComm’s certified technicians with no third-party outsourcing.
When timelines accelerated mid-project, PiiComm mobilized cross-functional teams working nights and weekends to meet the new deadline.
The team also managed reverse logistics, refurbishing old devices that the client owned for redeployment to another airline division.
PiiComm delivered the full device deployment for new equipment on time and to spec, equipping flight crews with reliable tools for daily operations. At the same time, the majority of old devices that the airline sent to us for retirement were refurbished and redeployed to a different division , reducing waste and maximizing hardware value for the client.
Based on this success, the airline expanded its partnership with PiiComm to include ground and hangar operations—a testament to the trust built through this high-stakes collaboration.
PiiComm supports leading transportation and aviation organizations across Canada through strategic technology sourcing and deployment, helping flight crews and frontline teams run faster, safer, and more seamlessly. A PiiComm expert can help you determine the best mission-critical device solution for your unique operational needs.
