Canadian
A national tire retailer needed mobile devices for two environments. In retail stores, staff needed tablets to power tire inspection and consultation workflows. In back-end warehouses, workers required rugged devices for pick-and-pack operations.
Their previous vendor treated smaller, steady orders like theirs as low priority. Quote turnaround times stretched to weeks, and the relationship lacked proactive support, putting strain on the company’s operations.
A partner was needed to stabilize their mobile device fleet in both environments, adapt to their purchasing rhythm, and deliver attentive service regardless of order size.
PiiComm became a single point of contact for both environments. For retail locations, tablets were configured with the organization’s driver vehicle inspection application. Store staff can now scan tires, measure tread depth, and provide customers with reports and replacement recommendations.
For warehouse operations, PiiComm supplied ultra-rugged devices featuring better connectivity, range, and performance. Built for durability, these devices keep pick-and-pack workflows running smoothly in the most demanding conditions.
Monthly governance calls ensure a proactive relationship, and include performance reviews, cost-saving anlysis, and addressing evolving needs.
In-store, newly deployed tablets help staff deliver faster, more informative service to clients. Customers receive detailed tire condition reports, building trust and helping them make informed buying decisions.
In the warehouse, workers benefit from modern devices with faster scanning, stronger connectivity, and improved durability—reducing friction in daily workflows.
From this opportunity, the relationship has grown into a full-service partnership spanning procurement, deployment, lifecycle management, MDM support, and secure decommissioning. PiiComm’s consistent, hands-on partnership has earned the organization’s trust to take on increasingly strategic projects.
PiiComm supports leading warehouse and retail organizations across Canada through strategic technology sourcing and deployment, helping supply chain teams deliver faster, safer, and more connected operations. A PiiComm expert can help you determine the best mobile device solution for your unique warehousing needs.
