Canadian
Search for secure device retirement and you’ll get two completely different answers, because the phrase means two different things. One is a console action. The other is a physical process involving a truck, a facility, a shredder, and a document trail your auditor will ask for. The providers below handle the second one, and the […]
Read moreDevice logistics for fleets across Canada needs two designed flows. Forward logistics ships staged, ready-to-use devices to every site, and reverse logistics brings broken, surplus and retired devices back with tracking, data wiping and chain of custody. Swap kits with prepaid return labels and a clear depot model keep both flows moving. If you run […]
Read moreThe mobile help desk KPIs that matter most for device fleets are first-contact resolution for device issues, swap time from report to a working replacement in hand, and repeat tickets per device. Together they show whether frontline workers get back to work, not just how busy the help desk is. Track all three by site […]
Read moreAn outsourced mobile help desk takes first-level device support off your IT team. A Level 1 specialist validates the caller, opens a ticket, diagnoses the device, app or user issue and aims to fix it on the first call. Device failures go to the provider’s Level 2 team for triage and replacement, and back-end issues […]
Read moreA good telecom expense management (TEM) RFP defines your scope and spending baseline, sends vendors your real carrier invoices, and asks for a scored proof of concept instead of yes-or-no answers. It also separates software from managed services, asks exactly how savings are calculated and verified, and sets out what happens to your data when […]
Read moreTo budget for mobile devices and services, build the budget from your device list rather than last year’s invoice total. Give planned refresh, unplanned replacement, wireless plans and the services that keep devices working their own lines. Then add a currency assumption for devices priced in US dollars and a contingency sized to how old […]
Read moreMost Canadian frontline fleets need more than one device ownership model. Use COBO (corporate-owned, business only) for shared work devices like scanners and rugged handhelds, COPE (corporate-owned, personally enabled) or CYOD (choose your own device) for supervisors who need a phone, and keep BYOD (bring your own device) to email and scheduling. Personal phones can’t […]
Read moreWhen enterprise devices come off warranty, repair the ones with a clean repair history, healthy batteries and years of security support left, and replace units that have hit your repair limit. Refresh the whole model once its security support end date is close. Make the call with a written rule, not one repair quote at […]
Read moreA wireless bill goes up in one of two ways, and each has a different cause. Gradual creep comes from lines, plans and add-ons that outlive the people and devices they were set up for, so spend climbs while headcount stays flat. A sudden spike comes from one event landing on one invoice, such as […]
Read moreMost IT asset management searches return software: a register that tracks what you own, where it is, and when the warranty expires. That’s a real product category, and it solves a real problem. It just doesn’t touch the device. Someone still has to buy the hardware, image it, ship it, fix it when it breaks, […]
Read moreWhen store devices behave differently from one location to the next, the problem is almost never the stores. It’s that each store’s devices were set up, fixed, and reset a little differently over time, and nothing pulled them back into line. If you run store operations and you hear that handhelds work fine in one […]
Read moreA spare pool should hold enough pre-configured devices to cover every device a site loses during one full repair loop, plus a buffer for peak weeks. In practice that’s the number of devices that leave service each week (failures plus losses) multiplied by the number of weeks a swap takes to come back, so fleet […]
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