Canadian
When store devices behave differently from one location to the next, the problem is almost never the stores. It’s that each store’s devices were set up, fixed, and reset a little differently over time, and nothing pulled them back into line. If you run store operations and you hear that handhelds work fine in one […]
Read moreWhen sites keep running short of working devices, the fleet usually isn’t too small. Devices are leaving service faster than they come back, and nothing fills the gap while they’re gone. If store, depot, or warehouse managers tell you every week that they don’t have enough working handhelds, the fix is rarely buying more devices. […]
Read moreDistribution centre openings get detailed plans for racking, the warehouse management system (WMS), and staffing. Mobile devices often get a line item and a purchase order, which is why they’re so often the thing holding up go-live. If you have a DC opening on the calendar, the device workstream deserves its own plan and owner. […]
Read moreIP ratings and MIL-STD-810 are the two specs you’ll see on almost every rugged device, and they mean very different things. An IP rating is a standardized code for how well a device is sealed against dust and water. MIL-STD-810 is a US military library of test methods, and a claim against it only tells […]
Read moreRugged mobile computing means using handheld computers, phones, tablets, and laptops built to keep working where ordinary devices fail. That includes cold loading docks, dusty plant floors, delivery trucks, hospital wards that are disinfected several times a shift, and anywhere a device gets dropped on concrete every day. If you’re responsible for the devices your […]
Read moreThe device procurement partner you choose decides how fast devices arrive, how consistent your fleet stays, and what each device costs over its working life. The unit price on the quote is the smallest part of that decision, and it’s the part most evaluations spend the most time on. This guide is for the three […]
Read morePiiComm differs from carrier, value-added reseller (VAR), OEM-direct, and in-house device management because it is a single Canadian-operated managed mobility services (MMS) provider accountable for the whole device lifecycle: sourcing, staging, mobile device management (MDM), support, repair, and secure disposal. For carriers and resellers, devices are a line item attached to a network contract or […]
Read moreLast updated 14 September 2026. Every statistic below links to its original source and carries the date that source was published. Where the data is thin, contested, or simply doesn’t exist for Canada, we say so. Your device refresh was budgeted in the spring. By the time the quotes came back, the number was wrong […]
Read moreMost “telecom sourcing” pitches collapse three different jobs into one focus: negotiating carrier contracts, auditing what those contracts actually bill, and buying the devices that ride on them. Those are three different companies with three different delivery models, and the one you need depends on which of them is costing you money right now. The […]
Read moreThe capital was approved in October. The nursing informatics team validated the Zebra TC52ax-HC during a six-week pilot—infection control signed off, the clinical workflows checked out, and the devices survived the disinfectant wipe-down protocols without a complaint. Everyone agreed these were the handhelds the med-surg floors needed. Then procurement started making calls. The carrier rep […]
Read moreA procurement manager at a 200-store Canadian retailer pulls a consolidated device report for the first time. The same Zebra TC-series scanner appears at three different price points—$1,400 in Ontario, $1,680 in Alberta, $1,520 in Quebec—purchased in the same quarter from three different sources. Nobody negotiated against a volume price book because nobody knew there […]
Read moreFour months ago, you placed an order for 300 rugged handhelds through your carrier’s corporate portal. The devices were supposed to support a warehouse expansion go-live. What arrived was 240 unconfigured units with US-spec power adapters that don’t match your charging infrastructure, no holsters, and the remaining 60 on indefinite backorder. Your IT team is […]
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