Canadian
A wireless bill goes up in one of two ways, and each has a different cause. Gradual creep comes from lines, plans and add-ons that outlive the people and devices they were set up for, so spend climbs while headcount stays flat. A sudden spike comes from one event landing on one invoice, such as […]
Read moreMost IT asset management searches return software: a register that tracks what you own, where it is, and when the warranty expires. That’s a real product category, and it solves a real problem. It just doesn’t touch the device. Someone still has to buy the hardware, image it, ship it, fix it when it breaks, […]
Read moreWhen store devices behave differently from one location to the next, the problem is almost never the stores. It’s that each store’s devices were set up, fixed, and reset a little differently over time, and nothing pulled them back into line. If you run store operations and you hear that handhelds work fine in one […]
Read moreA spare pool should hold enough pre-configured devices to cover every device a site loses during one full repair loop, plus a buffer for peak weeks. In practice that’s the number of devices that leave service each week (failures plus losses) multiplied by the number of weeks a swap takes to come back, so fleet […]
Read moreMost health systems can’t say with confidence whether every clinical mobile device is managed and secure, and the reason is usually structure, not negligence. Devices are spread across hospitals, clinics, and affiliated sites, set up at different times by different people, and reported on in different places. If you’re in health-system IT and someone has […]
Read moreA break/fix backlog grows when broken devices enter the repair loop faster than repaired devices leave it, and the cause is almost always one stage of that loop rather than the volume of failures. The five usual bottlenecks are no spare pool, slow repair turnaround, no tracking of where devices are, repeat failures from an […]
Read moreA denied capital request doesn’t mean the refresh is off. It usually means the refresh, as proposed, was too big to approve in one decision. If your devices are aging, inconsistent across sites, and slowing your frontline workers down, and leadership just said no to replacing them, you have more options than waiting for next […]
Read moreFor many organizations, the carrier’s billing portal is enough. It shows the invoice, lets you change plans, and handles orders for the account it was built for. The question changes when finance asks something the portal wasn’t designed to answer, such as what each site costs, which lines belong to people who left, or why […]
Read moreSearch for mobile asset lifecycle management and you’ll get two entirely different markets in one results page: software platforms for tracking plant and maintenance assets, and services companies that physically source, stage, fix, and retire device fleets. If your problem is the second one, the claims on provider websites won’t separate them for you. The […]
Read moreWhen sites keep running short of working devices, the fleet usually isn’t too small. Devices are leaving service faster than they come back, and nothing fills the gap while they’re gone. If store, depot, or warehouse managers tell you every week that they don’t have enough working handhelds, the fix is rarely buying more devices. […]
Read moreDevices rarely fall out of policy all at once. They drift one exception at a time, and in a fleet spread across stores, depots, or provinces, those exceptions add up faster than anyone can see them. If you’re responsible for hundreds of store or driver devices and you can’t say with confidence how many meet […]
Read moreA device rollout can look on track from head office and fall apart at the store, depot, or plant. The devices are the same everywhere, so when some sites go smoothly and others don’t, the difference is almost always the site. If you’re an operations or regional leader watching a rollout succeed in one location […]
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