Canadian
You have three managed mobility services (MMS) proposals on your desk. All three promise full lifecycle management. All three claim a single point of contact. All three say they support SOTI and Zebra. The slide decks are interchangeable. The pricing is within 10% of each other. And you know—from experience—that one of these vendors will […]
Read moreA 200-store Canadian retailer is rolling out 3,000 new Zebra TC22 handhelds for a fall refresh. Three staging providers bid on the project. All three promise the same thing: devices configured to spec, shipped on schedule, ready to scan on day one. The RFP responses are nearly interchangeable. The question is how to tell the […]
Read moreYou’ve sat through three vendor demos this quarter. Every provider claimed “healthcare experience.” None could describe their Epic enrollment runbook. When you asked what happens to chain-of-custody documentation for devices that will hold PHI, you got vague assurances about “secure processes” and promises to follow up with details that never arrived. The challenge isn’t finding […]
Read moreYou have a 500-device refresh on the calendar, a go-live date that Operations has already communicated to drivers, and a shortlist of staging providers whose websites all promise the same things. The last rollout taught you what those promises are worth. It taught you at 2 a.m. when a driver in Thunder Bay powered on […]
Read moreYour procurement team asked for MDM provider recommendations. The shortlist that came back includes a software platform, a carrier add-on, and two companies you’ve never heard of that claim to “manage” your environment. One charges per device, one charges per user, one bundles everything with connectivity, and none of them seem to be comparing the […]
Read moreIf your enterprise operates mobile devices in Quebec and those devices boot into English by default, display English-only MDM enrollment screens, or route support calls to an English-only service desk, you are already exposed to Bill 96 non-compliance. This isn’t a signage law that stops at the front door—it reaches every screen, notification, and support […]
Read moreFor most Canadian T&L operations running 500+ rugged devices across multiple depots and provinces, the question is not whether to outsource managed mobility—it is which lifecycle stages to transfer first. The search that brought you here probably started with something specific: a peak-season device shortage that left temporary workers idle, a compliance scare involving a […]
Read moreFor most Canadian healthcare organisations managing more than 500 mobile devices across clinical settings, the question is not whether to outsource managed mobility—it is which lifecycle stages to outsource first, and how to ensure the provider can maintain the chain-of-custody documentation that PHIPA and PIPEDA demand. This post walks through the decision from the perspective […]
Read moreManaging wireless carriers for a fleet of enterprise devices across Canada is nothing like managing a corporate phone plan. When you’re running 1,500 Zebra scanners across three provinces on a mix of Bell and TELUS plans, “carrier management” means something fundamentally different—it means keeping frontline workers connected, keeping seasonal ramp-ups on schedule, and keeping invoices […]
Read moreA fleet manager in Edmonton enables GPS tracking on 200 company-issued handhelds. The devices belong to the company, so there’s no privacy issue—right? That assumption is wrong under Alberta’s Personal Information Protection Act (PIPA). The consequences of getting this wrong include fines up to $100,000 and a published investigation report that names your organisation. This […]
Read moreEvery enterprise-issued mobile device in British Columbia—every Zebra scanner on a delivery truck, every handheld on a warehouse floor—is a personal information collection point under the Personal Information Protection Act (PIPA), whether your organisation intended it that way or not. The MDM platform managing those devices records location data, usage patterns, and connectivity logs that […]
Read moreEvery enterprise mobile device on a Quebec warehouse floor, delivery route, or retail back room is a personal information collection point under Law 25—and most operations teams don’t realise it. The scanners, handhelds, and rugged tablets your frontline workers carry generate location data, productivity metrics, and transaction records that fall squarely within Quebec’s strictest-in-Canada privacy […]
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