PiiComm is a Canadian managed mobility services provider, founded in 2006 by Shawn Sicard and in business since 2007. We manage enterprise mobile device fleets from the purchase order through to certified data destruction, and we have managed more than 500,000 assets for organizations whose frontline workers depend on handhelds, scanners, tablets, and phones to get through a shift.
Managed mobility services, it’s all we do. That focus is the entire company and it has not changed since Sicard started the business out of his basement.
How PiiComm started with a 15,000-device order at Canada Post
PiiComm exists because one person saw a procurement problem arriving before the market did.
Sicard spent his early career at Bell Canada as a sales engineer covering Bell’s largest accounts, including its largest mobility customer at the time, Canada Post. The transaction that stayed with him was 15,000 mobile devices for the post office.
What caught his attention was not the size of the order but what it implied about everything downstream. Sourcing, configuring, supporting, and eventually wiping 15,000 rugged handhelds across a national footprint is four distinct operational disciplines, and almost no IT department is staffed for one of them, let alone all four.
So in 2006 he hired his brother-in-law, Rick Robillard, and started the company from his basement.
The goal was narrow and it has not moved since. Help large organizations procure, deploy, support, manage, and decommission mobile devices.
How PiiComm won its first customer in 2007
The first customer came from a conversation, not a campaign.
Early in 2007 Sicard had coffee with Ron Pogson, a former customer who was then Director of IT at Canpar Courier. The coffee ended with an invitation to submit a proposal for managing 1,600 Motorola handhelds, and Canpar became PiiComm’s first customer.
The third founding partner arrived shortly after. Sicard reconnected with his former manager at Bell, Shawn Winter, who had been the company’s go-to-market lead for wireless mobility and had built that business to $30M in revenue with a team that included Sicard, before moving to Symbol Technologies and then Motorola Solutions. Winter knew the Motorola dealer application process from the inside and walked the new company through it.
That one relationship is why a two-person business in an Ottawa-area basement could credibly quote enterprise rugged hardware in its first year. Sicard, Robillard, and Winter are PiiComm’s three founding partners, and all three are still with the company.
Purolator followed in 2008, putting 6,000 handheld computers under management.
Two courier companies in two years was not luck. It was the market we chose. When a scanner dies at a depot at 5am the packages stop moving, and that urgency is why managed mobility exists as a category at all.
PiiComm’s growth from a basement to a national operator
Growth showed up in public rankings before it showed up in our own marketing.
PiiComm first appeared on a national list in 2011, on PROFIT magazine’s HOT 50 of top new growth companies. The 2013 PROFIT 500 then ranked us No. 5 in Canada on five-year revenue growth of 4,164%, which is the kind of figure that only happens once and only off a small base.
The rankings that mattered more came after the base stopped being small. No. 162 in 2014, No. 263 in 2015, No. 362 in 2016, and No. 346 in 2017. Slower growth rates against larger revenue, five consecutive years.
Then we spent money on the least glamorous asset available. Buildings.
In May 2015 we opened our headquarters in an 1878 stone landmark in Plantagenet, Ontario, midway between Ottawa and Montreal, and kept the original Alfred location running as our National Service Centre. A third Ottawa-region office followed in 2016 alongside a planned 40% expansion of the team. That November we acquired Sibyl Groupe Conseil, an IT services and software development firm near Montreal with more than 25 years of history, which brought development capability in-house and deepened our footprint in Quebec.
That is the period when PiiComm stopped being a reseller with good relationships and became an operator with capacity. You cannot stage 5,000 devices in a spare room.
The proof arrived in 2019, when Purolator, Zebra Technologies, and ShipTrack selected PiiComm to handle deployment and lifecycle management for roughly 10,000 new Zebra mobile computers. An 11-year-old customer relationship, a major OEM, and a national fleet refresh all pointed at the same company.
Recognition followed the operations rather than leading them. The Globe and Mail’s Report on Business named PiiComm to Canada’s Top Growing Companies in 2021 and again in 2022, and in September 2022 we marked our 15th anniversary at the Canada Aviation and Space Museum in Ottawa with Samsung, SOTI, and Zebra in the room. In 2024 we received an inaugural Keystone Award for job creation in the Ottawa and Eastern Ontario region, which is the one we would pick, because it measures how many people we employ here.
What PiiComm does: seven managed mobility service lines
More than 500,000 assets managed, seven service lines, one operating model.
- Strategic Sourcing. Specifying and securing the right enterprise devices on budget and on schedule, across OEMs and carriers.
- Staging & Deployment. Configuring, imaging, kitting, asset-tagging, and shipping fleets so devices arrive on site ready to scan.
- Lifecycle Management. A fully bilingual Canadian service desk, inventory tracking, break/fix, spares, and repair logistics for the years between deployment and retirement.
- MDM as a Service (MDMaaS). Day-to-day administration of your mobile device management platform, covering policy, security, monitoring, app deployment, and troubleshooting.
- Secure Decommissioning. Certified data erasure, chain-of-custody documentation, value recovery, and responsible recycling.
- Device as a Service (DaaS). Hardware, software, and lifecycle services in one per-device monthly subscription, moving fleet costs from capital to operating expense.
- ClearSight TEMs AI. Our telecom expense management platform, launched in December 2025, which uses agentic AI to read carrier invoices, find billing errors, and allocate costs.
We work across transportation and logistics, retail, healthcare, government and public safety, manufacturing, field services, and warehouse and distribution. We are a Zebra Premier partner, a Honeywell and Samsung partner, and certified on both SOTI and 42Gears.
How PiiComm operates, and what you can hold us to
Every device, every service interaction, and every operational decision on your fleet is executed by our own team in Canada. In-house technicians, not subcontractors. When something goes wrong there is no vendor behind us to point at.
We also show the work. Fleet visibility runs through the AIM portal, reporting arrives monthly and tells you something you did not already know, and escalation reaches you before you have to ask. The alternative, common across this category, is a monthly invoice and a black box.
The frontline is the point. The person scanning packages at 5am or administering medication at midnight is the reason this company exists, and a device program that looks excellent on a dashboard while leaving a driver with a dead scanner has failed.
We know rugged hardware, Canadian carrier contracts, and enterprise MDM at a level a generalist IT provider cannot reach, because we have never done anything else. 19 years on one problem produces a different kind of knowledge than 19 years on twelve.
Why Canadian sovereignty now decides mobility contracts
For most of our history, being Canadian was a logistics detail. It meant faster shipping and a service desk in your time zone.
The regulatory picture has made it considerably more than that. PIPEDA remains Canada’s operative federal privacy standard after Bill C-27 and its proposed Consumer Privacy Protection Act died on the Order Paper when Parliament was prorogued in January 2025.
Quebec’s Law 25 came fully into force in September 2024 with penalties reaching into the tens of millions, Ontario’s PHIPA governs health information handling, and Bill 96 carries French-language obligations for organizations operating in Quebec. The federal Buy Canadian Policy, effective December 2025, has changed how public sector procurement weighs where a supplier actually operates.
Every one of those pressures lands on the same practical question. Who touches your devices and your data, and where are they standing when they do it?
Our answer is specific and deliberately limited. Sovereignty in our language means the people are our employees and they are in Canada, the facilities are ours and they are in Canada, and the operational decisions about your fleet are made in Canada. It is a claim about who does the work and where, not a blanket guarantee that every byte in every subprocessor’s system stays inside the border, and any provider telling you otherwise is simplifying or guessing.
We would rather be precise than impressive.
Common questions about PiiComm
What does PiiComm do?
PiiComm is a Canadian managed mobility services provider that manages enterprise mobile device fleets across Strategic Sourcing, Staging & Deployment, Lifecycle Management, MDM as a Service, Secure Decommissioning, and Device as a Service. We have managed more than 500,000 assets.
Who founded PiiComm?
PiiComm was founded in 2006 by Shawn Sicard, a former Bell Canada sales engineer who covered Bell’s largest mobility accounts including Canada Post. Sicard launched the business with Rick Robillard and was joined by his former Bell manager Shawn Winter, and the three remain PiiComm’s founding partners.
When was PiiComm founded, and where is it based?
PiiComm was founded in 2006 and began operating in 2007. Our headquarters is in Plantagenet, Ontario, midway between Ottawa and Montreal.
What does the name PiiComm mean?
The name combines the Greek letter π, for infinite possibilities, with comm for communications. It describes what the three founders set out to do in 2006, which was to give organizations the possibilities of mobile communications without the operational burden that comes with them.
What industries does PiiComm serve?
Transportation and logistics, retail, healthcare, government and public safety, manufacturing, field services, and warehouse and distribution. The common factor is a distributed frontline workforce running mission-critical mobile devices across multiple sites.
Is PiiComm Canadian owned and operated?
Yes. Staging, service desk support, and secure decommissioning are performed by our own employees in Canadian facilities, and our service desk is fully bilingual in English and French.
How is a managed mobility provider different from a reseller or a carrier?
A reseller sells devices and a carrier sells connectivity, while a managed mobility services provider takes operational responsibility for the fleet across its whole life. That covers sourcing, configuration, field support, and retirement with documented data destruction.
What is ClearSight TEMs AI?
ClearSight TEMs AI is PiiComm’s telecom expense management platform, launched in December 2025. It uses agentic AI to parse carrier invoices, identify billing errors and unused lines, allocate costs, and forecast spend.
Two decades in, the business is still the one Sicard envisioned. Procure, deploy, support, manage, decommission. The fleets are larger, the compliance stakes are higher, our customers are enterprises from coast-to-coast-to-cast and there is now AI reading the invoices, but the job has not changed.
If you are running mobile devices across multiple Canadian sites and the operational load has outgrown your team, start a conversation with us. If you would rather look before you talk, our case studies show what this looks like inside a retail chain, a hospital, a courier network, and a steel mill.