Canadian
PiiComm’s sovereign Lifecycle Management provides complete visibility and control over your corporate mobile fleet, backed by in-country customer support desk and central cloud-based portal with all data and activity visible to customers 24/7.
PiiComm managed mobility services can support your fleet management needs. View our Lifecycle Management Guide for in-depth insights.
PiiComm’s Lifecycle Management is a comprehensive, sovereign managed service that acts as an extension of your IT team. We oversee the physical and digital health of your mobile assets using our proprietary AiM (Asset Intelligence Management) platform. This centralized hub tracks every device’s location, health, and user assignment in real-time, eliminating the blind spots common in decentralized fleets.
PiiComm offers a deep, bi-directional integration with ServiceNow. By connecting your instance to our AiM platform, you put routine device care on “autopilot,” freeing your team for strategic work.
A user raises a request in ServiceNow (e.g., "Broken Screen" or "New Device Needed").
AiM detects the ticket instantly and launches the appropriate workflow (Repair, Order, or Hot Spare Deployment).
The system automatically prints shipping labels, updates inventory counts, and generates tracking numbers—zero manual re-keying required.
Every status change in PiiComm’s depot is posted back to the original ServiceNow ticket in real-time. IT and Finance teams see exactly what is happening without ever leaving their dashboard.
We provide Canadian-operated control over the mobile device lifecycle—delivered through in-house execution, transparent processes, and fewer handoffs. Beyond automation, our managed capabilities provide the physical logistics and support infrastructure required to keep a fleet running 24/7:
| Capability | PiiComm Lifecycle Management | In-House / Standard Depot |
|---|---|---|
| ITSM Integration |
Bi-Directional ServiceNow Sync
|
Manual Data Entry / Email Hand-offs
|
| Asset Visibility |
Real-Time Portal (AiM)
|
Fragmented Spreadsheets
|
| Spare Device Access |
Guaranteed "Hot Spares" (Ready-to-Ship)
|
Ad-Hoc / Inventory Gaps
|
| RMA Process |
One-Click Automated Workflow
|
Complex Vendor Calls
|
| Data Integrity |
Machine-to-Machine Accuracy
|
High Risk of Human Error
|
| Cost Structure |
Predictable Flat-Rate Opex
|
Unpredictable Repair Fees
|
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Read moreYes. PiiComm handles complex MACs as a standard part of our service. Whether you are re-assigning devices to new employees, moving assets between depots, or updating user profiles, our staff executes these changes quickly to ensure your asset data (AiM) always matches physical reality.
You gain access to PiiComm’s AiM (Asset Intelligence Management) portal. This centralized dashboard provides real-time visibility into: Location: Exactly where every device is finding (e.g., Warehouse A, Truck 42). custody: Which employee is currently assigned the device. Status: Current health, repair history, and spare pool inventory levels.
We minimize downtime through our Hot Spare program. When a failure is reported, PiiComm immediately ships a pre-configured replacement to the user (Advanced Exchange). We then receive the broken unit, manage the OEM warranty repair, and return it to your spare pool, meeting strict SLAs (Service Level Agreements).
Yes. We manage the entire lifecycle of your SIMs. We receive them from your carrier, catalog them in our secure inventory, and install them during the staging process. We also track SIM-to-Device pairings to ensure no device is ever sent for repair with an active SIM card inside, protecting your data and data usage costs.
Canadian operators generally choose one of four models, and the right one depends on how much of the work your team wants to keep.
For a multi-store retail operation the deciding factor is usually spares rather than repair. A device that fails at a till is out of service until a replacement arrives, so an advance exchange program with a pre-configured pool is worth more than a faster bench time.
PiiComm's Lifecycle Management is a full managed model: real-time asset visibility through the AiM portal, bi-directional ServiceNow sync, a hot spare pool that ships on report of failure, a manufacturer-authorized repair centre operated in-house, and a bilingual Canadian service desk.
