Canadian
A national healthcare services company runs a large, distributed field workforce responsible for collecting, transporting, and processing medical equipment, including high-value surgical instruments privately owned by physicians. They also offer compliant disposal of biohazardous materials on behalf of hospitals across Canada. Chain of custody is the operational spine of the business. Assets need to be scanned onto trucks at pickup, logged at the processing depot, and confirmed at return. Their field workers—drivers and technicians on demanding physical routes—need rugged, scan-ready devices simple enough to operate without introducing errors into the workflow.
PiiComm sourced industrial-grade rugged devices with barcode scanners, reinforced housings, and ergonomic layouts suited to both left- and right-handed workers. Each device was fully staged and configured to support the client’s proprietary field application before deployment, enabling workers to scan assets at every stage of the custody chain. A managed spare pool kept replacement devices available across the full operation.
PiiComm has since served as the client’s single-source mobility partner through multiple device refresh cycles and ongoing lifecycle management over a 7+ year engagement.
Field teams gained a complete, digital chain of custody from asset pickup through depot processing to confirmed return, replacing manual paper workflows with a reliable, auditable system tied to each worker’s activity.
The more telling outcome is the length of the relationship. Seven years reflects the kind of stable, low-friction partnership that happens when a client stops thinking about mobile technology. PiiComm absorbed the operational complexity so the client could stay focused on delivering healthcare sterilization and waste management services.
PiiComm supports leading healthcare and field service organizations across Canada through strategic technology sourcing and deployment, helping remote teams deliver compliant, secure, and highly connected operations. A PiiComm expert can help you determine the best mobile device solution for your unique field service needs.
