From frequent device failures to full fleet reliability in six weeks

Challenge: Legacy devices failing in the field

A freight carrier with depots across Canada was struggling with an aging fleet of mobile computers. The devices—nearly six years old—were failing regularly in the field. Batteries were swelling, hardware was breaking down, and drivers were experiencing frequent downtime. The devices had reached end-of-life, with no path forward for support or repairs.

The client initially explored purchasing additional units of the same legacy model, but the PiiComm team felt that this wasn’t the most impactful option for the client. Instead, our team crunched the numbers and collaborated with our partner network to suggest a full-fleet replacement that would lead to stronger ROI and greater longevity for the client.

Key Needs

Replace a failing fleet of ~800 six-year-old mobile computers
Devices rugged enough for extreme temperatures and constant truck use
Reduce driver downtime caused by device failures
Offload break-fix burden from an overstretched IT team

Solution: Full fleet replacement with extended protection

PiiComm worked with its OEM partner to secure aggressive pricing and negotiate a six-year warranty—an additional year beyond standard terms—for a full fleet commitment. The deal included comprehensive battery coverage, ensuring the client was protected against the exact issue that plagued their previous devices.

The new rugged mobile computers feature extended-range scanning up to 80 feet, enabling use by both drivers and warehouse staff. Sealed against dust and moisture, with military-grade drop protection and an operating range from -20°C to +50°C, the devices are built for life on the road. Hot-swappable batteries and fast charging keep drivers productive through long shifts, without the frequent downtime that plagued them previously.

PiiComm staged and deployed approximately 800 devices across all depots within six weeks—complete with protective accessories, vehicle mounts, and chargers. All legacy devices were securely decommissioned as part of the engagement.

Six-year warranty secured through OEM partnership

~800 devices deployed across Canada in six weeks

Extended-range scanning supports both driver and warehouse use

Legacy fleet securely decommissioned in an environmentally friendly manner

The results: 800 new, rugged devices rolled out in just 6 weeks

Outcomes

Dramatic reduction in device failures and driver downtime
IT team relieved of break-fix burden through PiiComm lifecycle management
Client now treats PiiComm as trusted, first-call mobility partner
Partnership expanded to multiple sister companies

Device failures and driver downtime dropped dramatically. The new fleet operates reliably in the harsh conditions of freight transport, including extreme cold, extreme heat, and the constant wear of life in a truck cab. Break-fix issues are now handled by PiiComm, freeing the client’s small IT team to focus on higher priorities.

By refusing the easy sale and recommending the right solution, PiiComm earned lasting trust. The client now treats PiiComm as their first call for any mobility need. And the relationship has expanded. Based on this success, PiiComm has since been engaged by multiple sister companies within the same corporate family.

Ensure peak fleet performance with end-to-end device support

PiiComm supports transportation and logistics organizations across Canada by replacing failing legacy technology with rugged mobile computers built for extreme environments. Through strategic sourcing and lifecycle management, PiiComm helps freight carriers eliminate driver downtime and offload the technical burden from internal IT teams. A PiiComm expert can help you implement a reliable mobile solution that ensures full fleet reliability for your entire operation.

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From frequent device failures to full fleet reliability in six weeks

Challenge: Legacy devices failing in the field

Key Needs

Solution: Full fleet replacement with extended protection

The results: 800 new, rugged devices rolled out in just 6 weeks

Outcomes

Ensure peak fleet performance with end-to-end device support