Canadian
The call comes at 6:15 a.m. from your plant manager in Mississauga. Three scanners are down on the packing line. The spare bin is empty. The OEM says the next repair shipment is four weeks out. Meanwhile, your Brampton plant has six working spares sitting in a storage room that nobody in Mississauga knows about. […]
Read moreITSG-33 requires every mobile device touching Government of Canada data to meet a defined set of security controls—and for most departments, that means Protected B, Medium Integrity, Medium Availability (PBMM) compliance across the entire device lifecycle. This isn’t optional and it isn’t abstract. If your frontline workers carry ruggedised handhelds, tablets, or any device that […]
Read moreThe enterprises recovering money of their wireless spend aren’t doing it by switching carriers or slashing services. They’re doing it by closing the gap between what they’re billed for and what they actually use. In Canada’s concentrated carrier market, negotiation leverage comes from data credibility—not from threatening to leave. This post covers the strategies that […]
Read moreTelecom inventory management is the continuous practice of maintaining an accurate, reconciled record of every mobile line, device, service, and contract across your enterprise—and most Canadian organisations are doing it wrong. The gap between what carriers bill and what IT thinks they own is where the money disappears. This post explains what telecom inventory management […]
Read moreMost Canadian enterprises should outsource telecom expense management (TEM) the moment their internal team can no longer answer basic questions about per-department wireless costs within 48 hours. That’s the inflection point where the cost of internal management exceeds the cost of bringing in a specialist. This post covers what outsourced TEM actually looks like in […]
Read moreFor most Canadian retailers managing 200+ mobile devices across multiple locations, outsourcing managed mobility delivers faster seasonal scaling, higher device uptime, and lower total cost than in-house management—not because internal IT teams lack skill, but because retail device logistics is a full-time operational discipline that competes directly with the strategic projects retailers need IT to […]
Read moreThe US CLOUD Act and Canadian data sovereignty: What operations leaders need to know about their device fleet If your managed mobility provider is a US-headquartered company—or a Canadian subsidiary controlled by a US parent—the data flowing through your enterprise devices may be accessible to US authorities regardless of where that data is physically stored. […]
Read moreYou have three managed mobility services (MMS) proposals on your desk. All three promise full lifecycle management. All three claim a single point of contact. All three say they support SOTI and Zebra. The slide decks are interchangeable. The pricing is within 10% of each other. And you know—from experience—that one of these vendors will […]
Read moreA 200-store Canadian retailer is rolling out 3,000 new Zebra TC22 handhelds for a fall refresh. Three staging providers bid on the project. All three promise the same thing: devices configured to spec, shipped on schedule, ready to scan on day one. The RFP responses are nearly interchangeable. The question is how to tell the […]
Read moreYou’ve sat through three vendor demos this quarter. Every provider claimed “healthcare experience.” None could describe their Epic enrollment runbook. When you asked what happens to chain-of-custody documentation for devices that will hold PHI, you got vague assurances about “secure processes” and promises to follow up with details that never arrived. The challenge isn’t finding […]
Read moreYou have a 500-device refresh on the calendar, a go-live date that Operations has already communicated to drivers, and a shortlist of staging providers whose websites all promise the same things. The last rollout taught you what those promises are worth. It taught you at 2 a.m. when a driver in Thunder Bay powered on […]
Read moreYour procurement team asked for MDM provider recommendations. The shortlist that came back includes a software platform, a carrier add-on, and two companies you’ve never heard of that claim to “manage” your environment. One charges per device, one charges per user, one bundles everything with connectivity, and none of them seem to be comparing the […]
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