Canadian
A charge nurse on a medical-surgical unit discovers three of seven shared handhelds are offline at shift change. The electronic medication administration record (eMAR) workflow stalls. Medication administration falls behind. IT gets a ticket, but IT is in the middle of a Meditech Expanse migration and has no spares staged. This is not a technology […]
Read moreYou already have an MDM instance. Maybe it’s SOTI MobiControl, maybe it’s Intune, maybe it’s something your predecessor configured three years ago that nobody has touched since. The platform exists. What doesn’t exist is the capacity to operate it at the level your clinical environment demands — and every time you search for evaluation guidance, […]
Read moreYour capital committee rejected the scanner refresh again. The EMR upgrade requires hardware your current fleet can’t run. And your CFO wants a monthly cost model that doesn’t require a three-year capital plan and a board presentation. You already know Device as a Service (DaaS) exists. You understand the concept—monthly per-device fee, hardware included, lifecycle […]
Read moreA CFO at a mid-size Canadian carrier approves a $350K device refresh in January. By August, a second unplanned request lands on her desk—$180K this time, because a batch of three-year-old handhelds failed faster than the depreciation schedule predicted. This is not a procurement failure. It is a structural mismatch between how logistics companies buy […]
Read moreIt’s 6:45 a.m. at a cross-dock in Mississauga. A driver’s Zebra handheld won’t power on. The dispatcher checks the spare shelf — empty. The driver waits. The load waits. The customer’s delivery window closes. This scene plays out across Canadian logistics operations hundreds of times a day, and the cost goes far beyond one missed […]
Read moreYou are staring at a quarterly wireless bill that spans Bell, Rogers, and TELUS, covers 2,000+ lines across six terminals, and somehow increased by $18,000 this month. Your carrier reps cannot explain it. Your AP team cannot trace it. Nobody in your organisation can tell you whether this is a billing error, a rate change, […]
Read moreA single barcode misread on a warehouse receiving dock can cascade into a misrouted pallet, an inaccurate inventory count, and a missed delivery window. Multiply that by thousands of scans per shift across dozens of sites, and barcode reliability stops being a minor annoyance — it becomes an operational risk that directly hits throughput, accuracy, […]
Read moreYou need 200 Zebra TC73s for a terminal expansion. Your carrier says 16 weeks. Your drivers are starting next month. This is the moment most procurement managers realise their current approach has hit a ceiling. The device you need isn’t in your carrier’s catalogue. The distributor quote came back 18% higher than you budgeted. Your […]
Read moreYou’re staring at a spreadsheet with 1,500 line items — one for each rugged handheld that needs to reach a driver’s hands across eight provinces before the fleet refresh deadline. The last rollout consumed your IT team for 14 weeks. Devices arrived at the Montreal terminal with English-default language settings. Half the SIMs in Alberta […]
Read moreThe carrier lease on your 400 Zebra TC52s expires in four months. Half the fleet has degraded batteries that won’t hold a charge through a 10-hour shift. Your CFO has made it clear the refresh needs to stay off the balance sheet. And every provider you’ve talked to calls their offering “DaaS”—but the programs look […]
Read moreA driver calls in from Moncton at 6:45 AM. The Zebra TC78 that runs their ELD, route manifest, and proof-of-delivery app is dead. The truck is loaded. The customer is expecting a 9 AM delivery window. Now what? This is the moment that separates a capable device lifecycle management provider from one that will leave […]
Read moreAn IT Director at a national LTL carrier pulls a patch compliance report from her SOTI MobiControl console. Roughly 40% of the fleet’s Zebra TC-series scanners are running Android security patches from six months ago. Then she opens the policy templates — three of them, labelled Ontario, Quebec, and Alberta, created by an administrator who […]
Read more