Canadian
Most IT asset management searches return software: a register that tracks what you own, where it is, and when the warranty expires. That’s a real product category, and it solves a real problem. It just doesn’t touch the device. Someone still has to buy the hardware, image it, ship it, fix it when it breaks, […]
Read moreDevices rarely fall out of policy all at once. They drift one exception at a time, and in a fleet spread across stores, depots, or provinces, those exceptions add up faster than anyone can see them. If you’re responsible for hundreds of store or driver devices and you can’t say with confidence how many meet […]
Read moreMost enterprise mobility providers sell Day One: sourcing, staging, configuration, rollout. PiiComm was built for Day Two — everything that happens to a fleet after the deployment ends, for the three to five years it stays in service. This is the PiiComm service standard. It sets out the five commitments that make it up, where […]
Read moreGartner’s inaugural Magic Quadrant for Endpoint Management Tools, published 5 January 2026, formally confirmed what IT leaders have known for years: mobile devices are endpoints, and the market that manages them now spans “computers or mobile devices” under one definition. But the category label changed faster than the operational reality. For organizations running frontline fleets […]
Read moreEvery endpoint management vendor claims to be the best one, and the industry’s most-cited ranking doesn’t settle the argument for Canadian buyers. The January 2026 Gartner Magic Quadrant for Endpoint Management Tools evaluated 18 vendors, but the platforms with the deepest rugged and frontline device capabilities aren’t necessarily the ones sitting at the top of […]
Read moreIf you have managed enterprise devices for more than five years, the category name for what you do has changed at least three times, from MDM (mobile device management) to EMM (enterprise mobility management) to UEM (unified endpoint management) to plain “endpoint management.” Those renames were not just analyst branding exercises. Each one reflected a […]
Read moreUnified endpoint management (UEM) is the practice of managing and securing every device your people work on, from laptops to rugged handhelds, through one platform and one set of policies. It’s how most organizations now run what used to be separate mobile device management, enterprise mobility management and PC management tools. This guide covers what […]
Read moreChain of custody is a continuous, documented record of every person or entity that has physical possession of a device — from the moment it leaves active use to the moment its data is certifiably destroyed. This FAQ resource explains what chain of custody means for enterprise mobile devices and IT hardware, why it matters […]
Read moreMost certificates of data destruction that Canadian enterprises receive from their device disposal vendors would not survive an audit. A proper certificate must tie a specific destruction method to a specific device serial number, performed by a named technician, on a documented date, with chain-of-custody traceability back to the moment the device left your facility. […]
Read moreYou’ve seen the product page. You understand the pitch—upload a carrier invoice, get AI-powered analysis in minutes. But you’ve been promised “minutes to insight” by enterprise software before, and it’s never that simple. There’s always a three-month implementation, an IT project, a consultant who needs to map your data before anything useful happens. This post […]
Read moreA charge nurse at a 300-bed Ontario community hospital discovers that three of seven shared handhelds cannot run the current EMR client. The devices are five years old, out of warranty, and the capital request to replace them was deferred for the second consecutive year. This is not an edge case. It is the default […]
Read moreYour finance or IT team spends hours each month working through carrier invoices, reconciling line items against a spreadsheet that stopped being accurate two quarters ago. You suspect there is waste buried in those PDFs: zero-use lines, billing anomalies, contract mismatches. You cannot prove it without a tool, and most telecom expense management (TEM) tools […]
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