Canadian
Gartner’s inaugural Magic Quadrant for Endpoint Management Tools, published 5 January 2026, formally confirmed what IT leaders have known for years: mobile devices are endpoints, and the market that manages them now spans “computers or mobile devices” under one definition. But the category label changed faster than the operational reality. For organizations running frontline fleets […]
Read moreEvery endpoint management vendor claims to be the best one, and the industry’s most-cited ranking doesn’t settle the argument for Canadian buyers. The January 2026 Gartner Magic Quadrant for Endpoint Management Tools evaluated 18 vendors, but the platforms with the deepest rugged and frontline device capabilities aren’t necessarily the ones sitting at the top of […]
Read moreIf you have managed enterprise devices for more than five years, the category name for what you do has changed at least three times, from MDM (mobile device management) to EMM (enterprise mobility management) to UEM (unified endpoint management) to plain “endpoint management.” Those renames were not just analyst branding exercises. Each one reflected a […]
Read moreEndpoint management is the discipline of discovering, configuring, patching, securing, and maintaining every device that touches your data: laptops, smartphones, rugged scanners, kiosks, IoT sensors, and now virtual desktops. If that definition feels broader than what your mobile device management (MDM) console actually covers, you have identified the problem most Canadian IT leaders are wrestling […]
Read moreChain of custody is a continuous, documented record of every person or entity that has physical possession of a device — from the moment it leaves active use to the moment its data is certifiably destroyed. This FAQ resource explains what chain of custody means for enterprise mobile devices and IT hardware, why it matters […]
Read moreMost certificates of data destruction that Canadian enterprises receive from their device disposal vendors would not survive an audit. A proper certificate must tie a specific destruction method to a specific device serial number, performed by a named technician, on a documented date, with chain-of-custody traceability back to the moment the device left your facility. […]
Read moreYou’ve seen the product page. You understand the pitch—upload a carrier invoice, get AI-powered analysis in minutes. But you’ve been promised “minutes to insight” by enterprise software before, and it’s never that simple. There’s always a three-month implementation, an IT project, a consultant who needs to map your data before anything useful happens. This post […]
Read moreA charge nurse at a 300-bed Ontario community hospital discovers that three of seven shared handhelds cannot run the current EMR client. The devices are five years old, out of warranty, and the capital request to replace them was deferred for the second consecutive year. This is not an edge case. It is the default […]
Read moreYour finance or IT team spends hours each month working through carrier invoices, reconciling line items against a spreadsheet that stopped being accurate two quarters ago. You suspect there is waste buried in those PDFs: zero-use lines, billing anomalies, contract mismatches. You cannot prove it without a tool, and most telecom expense management (TEM) tools […]
Read moreYour SOTI administrator gave notice three weeks ago. She was the only person in the organization who knew how to push a LifeGuard patch to the 400 Zebra scanners spread across two plants. She built the policy templates, configured the OEMConfig profiles, and kept the enrollment numbers accurate. Now she’s gone, and nobody else has […]
Read moreYou already know what Device as a Service is. You’ve read the brochures, sat through the vendor webinars, and understood the basic proposition: convert device capex to a predictable monthly opex. The concept makes sense. The problem is that every DaaS provider you’ve evaluated seems to be selling the same thing — laptops and smartphones […]
Read moreThe call comes at 6:15 a.m. from your plant manager in Mississauga. Three scanners are down on the packing line. The spare bin is empty. The OEM says the next repair shipment is four weeks out. Meanwhile, your Brampton plant has six working spares sitting in a storage room that nobody in Mississauga knows about. […]
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